This guide mirrors common messages you might see on the main screen.
"Bridge is disconnected"
Message example:
"Bridge is disconnected"
"Please make sure it’s plugged in and Bluetooth is enabled on this device"
Try this:
Confirm the Bridge device is plugged in.
Confirm Bluetooth is enabled on your phone.
Move your phone closer to the Bridge device.
If it still won’t reconnect, try unplugging and replugging in the Bridge device.
"Bridge: No network connection"
Message examples:
"Bridge: No network connection"
"Reconnecting..."
"Press here to configure network..."
Try this:
Tap the message to open network configuration, or go to Settings → Bridge → Network.
If you’re using WiFi:
Make sure the network is 2.4Ghz.
Reconnect in WiFi Settings.
If you’re using Ethernet:
Reseat the Ethernet cable.
Confirm your network provides internet access.
"Bridge: Cannot establish connection"
Message example:
"Your calls may not be connected. For best results, ensure your phone and bridge device are connected to the same network."
Try this:
Connect your phone and Bridge device to the same network.
If you have both WiFi and Ethernet available, try switching to the more reliable option.
Captions won’t start (RJ-9)
If you’re using Analog (RJ-9), captions do not start automatically.
On the main screen, tap Start captions.
"Inactive Call"
If captions stop due to inactivity, you may see:
"Inactive Call"
"Captioning has stopped due to inactivity."
Try this:
Tap Dismiss, then start captions again when needed.
Still need help?
In the app, go to Settings → Support to open help resources.