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Login Issues

Updated over 2 months ago

If you can’t sign in to the Bridge app, try the steps below.

Confirm your internet connection

  • Make sure your phone has a stable connection (WiFi or cellular).

  • If you’re on a restricted network (work/guest WiFi), try switching networks.

  • If you use a VPN, try turning it off temporarily.
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The login page won’t open

When you tap Continue, Bridge opens a secure sign-in page.
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Try this:

  1. Force close the Bridge app and re-open it.

  2. Restart your phone.

  3. Confirm Safari is allowed on your device:

    • If you use Screen Time or device restrictions, make sure Safari and web access are not blocked.

  4. If you use a content blocker, try disabling it temporarily.

"Invalid password" (or password not accepted)

If you see an error like Invalid password, it usually means the password entered on the sign-in page doesn’t match the account.

Try this:

  1. Re-enter your password carefully (watch for caps lock).

  2. If you’re using password autofill, try typing it manually.

  3. Make sure you’re signing in with the correct email address.

  4. Tap Forgot password on the sign-in page to reset your password.

  5. If you recently changed your password, make sure your password manager is updated.
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I didn’t get the email with my verification code

If you’re signing in and asked for a verification code, but no email arrives, try this:

  1. Wait a few minutes and try Resend code.

  2. Confirm you’re using the correct email address (no typos).

  3. Search your inbox for “Bridge” and check Spam, Junk, and Promotions.

  4. If you’re using a work email, your organization may block automated sign-in emails.

    • Try a personal email if possible, or ask your IT team to allow emails from Bridge.

  5. If you use an email alias (like a forwarded address), try signing in with the original inbox.
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If you still can’t receive the code, contact support and include the email address you’re trying to use.


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I’m signed into the wrong account

If the sign-in page keeps using the wrong account, try:

  1. Complete sign-in, then go to Settings → Account → Log out.

  2. On the start screen, tap Continue and sign in with the correct account.

If you can’t reach Settings because you can’t sign in, uninstall and reinstall the app to start a fresh sign-in session.
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I don’t think my account is set up yet

If you sign in successfully but still can’t proceed, your account may not be associated with the correct organization or subscription.
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Contact support so we can help verify your access.

Still need help?


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